The 3 Biggest Customer Service Skills Needed for Your Franchise
by Nancy Friedman TOP DOWN MENTALITY Who is responsible when you receive bad customer service? A. The company (top down)? B. Management/direct supervisor? C. The person who delivered said service? D. The customer (self-imposed)? Option A: TOP DOWN MENTALITY won hands down on our LinkedIn poll. Over 63% agreed IT STARTS AT THE TOP. Read[…]