October 6, 2021 - Zorakle Profiles Franchisee Profiling

Lacy Altenhofen Interview – Sharkey’s Cuts for Kids

Posted on October 6, 2021March 28, 2022 by Rebecca Monet

In 2019 at age 31, Lacy Altenhofen, opened her first Sharkey’s Cuts for Kids franchise in Odessa, Texas. She might just be one of the youngest franchisees in the world. Certainly one of the youngest women. Soon Lacy will be a multi-unit franchisee when her second Sharkey’s Cuts for Kids location opens in Midland, Texas[…]

The Top 3 Customer Service and Selling Skills for Service Brand Success

Posted on October 6, 2021September 22, 2021 by Rebecca Monet

After 20 years in restaurant franchising, I found myself leading marketing for a national home services brand. I always tried to be a student of improving customer experience, focusing on core skills that seemed universal for any business. Moving from restaurants to healthcare taught me that my assumption was true – but only to a[…]