The following is one of my favorite stories that happened years ago at the first business I opened (and still own today) John Robert’s Spa. It really defined the type of above and beyond organizational culture I want every employee to have.
A client shared a story about the time she walked into one of our salons for her 1 PM manicure appointment. The receptionist said, “We have been trying to contact you all morning because the nail technician who was to do your manicure went home sick.” The client responded, “You had better find me someone who can do my nails because I have an important meeting this afternoon and my nails look horrible.
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