by Nancy Friedman
TOP DOWN MENTALITY
Who is responsible when you receive bad customer service?
A. The company (top down)?
B. Management/direct supervisor?
C. The person who delivered said service?
D. The customer (self-imposed)?
Option A: TOP DOWN MENTALITY won hands down on our LinkedIn poll. Over 63% agreed IT STARTS AT THE TOP.
Read the full article here: https://issuu.com/thefranchisewoman/docs/tfwsept2020pages/s/10937062